There are many different reasons why departments within an organization don’t hold a back-and-forth dialogue: logistics, a competitive environment, and apathy toward the company’s overall health are all issues. Thankfully, there are strategies you can implement today, including business process management and document sharing, which will help your staff maintain an open-door policy.
UNOVA Coworking shares a quick post on ways to combat interdepartmental communication challenges.
Why departments aren’t collaborating
Businesses are often made up of many different departments. These might include customer service, IT, HR, and product development. All of these must work together like cogs in a machine to ensure that your business runs smoothly. A few reasons that departments don’t play together well include a lack of strong leadership and a competitive environment.
An ineffective department leader may not be transparent with their staff and will likely mismanage employees and resources. Similarly, employees and managers working in a toxic competitive work environment may be less inclined to work together. The Applicant One Source blog explains that, while workplace competition is inevitable, competition should never be your employees’ sole driver.
Tips to get the conversation going
All businesses are unique, and, therefore, not all collaboration strategies will work for you. But a few things that can help universally include ensuring that your employees share a space together, at least occasionally, and automating processes that free up time for your human workforce.
Sharing a space is especially important when you have a remote team. Consider renting a coworking space once or twice each week for those that live within an hour of the UNOVA Coworking location. Sometimes, being able to make a human connection to an avatar is all it takes to encourage more back-and-forth dialogue. You can also utilize DPA + BPM for maximum efficiency when it’s time to streamline time-consuming operational tasks. Digital process automation (DPA) is essentially a digitized form of business process management (BPM) that helps you collaborate faster and monitor and act quicker and easier.
Strategies for better reporting
In addition to offering a shared workspace, you should also give your employees tools, such as Google Docs, Trello, and Redbooth, that allow them to work on projects together and that use visual cues to communicate where each piece of the process is. This, combined with a document management system, allows your staff to share documents anywhere in the world in real time. Even if you must use Word, Excel, or PowerPoint to create documents, you should have no trouble finding a program that allows you to convert these into more reliable PDFs.
An important point to remember here is that being able to create and share reports and other information is crucial if you plan to take on investors later down the road. Accion Opportunity Fund notes that the people with the money want to see the numbers; having everyone on the same page will ensure these are correct.
The value of communication
Ultimately, when you encourage communication throughout your organization, you’ll be more efficient and productive. Encourage your management team to be an example by showcasing their collaborative efforts and encouraging their own subordinates to do the same. It can also help to remind everyone that nobody wins by refusing or failing to communicate across departments. Your employees’ ability to communicate with everyone at all levels is essential to your business’s success. Whether you utilize business process management to automate tasks so that your people have the time resources they need to communicate or simply open a co-working space for real-life face time, the steps you take now to improve communication are just part of building a healthy and long-lasting business.
Questions or comments? Have any additional tips or resources to share? Reply below or reach out to Courtney Rosenfeld.